| GENERAL SHIPPING INFORMATION
All packages are shipped to the shipping address on your Paypal payment notification. Our website will accept Alternate Shipping Addresses. Buyer is responsible for making sure the address of record is correct and current. If it is necessary to re-ship the package due to buyer negligence, additional shipping charges will be billed and must be paid by the buyer before the package will be re-shipped.
Orders are shipped Monday-Friday, usually within 2 business days. Our office is closed Saturday-Sunday.
Orders paid by Personal Check will experience the customary 10 business day delay before shipping to insure the check has cleared the bank. Any returned checks will be charged a Return Check Fee that our bank charges us.
Please be careful to select the correct shipping type, especially International customers. If incorrect shipping country is selected, Face Value Cosmetics reserves the right to adjust the order to reflect the actual payment received. Refunded Paypal payments due to customer order error will incur a $.30 fee that is a Paypal charge back for refunds that we pass along to the customer.
DELIVERY OF PACKAGES
Domestic 1st Class Mail packages can take 2-10 days. 1st Class Canda & International Mail delivery can vary due to foreign customs & postal procedures. Packages to EU countries can take up to 2-3 weeks, packages to Russia can take up to 2-3 months. Please be patient. Priority International Mail is provided as an option to 1st class mail, offering the buyer tracking and hopefully faster secure delivery for higher risk countries. We have no control over the package once it leaves our office.
CUSTOMS VALUATIONS
Overseas package labels require Face Value Cosmetics to report the value of the items in the shipment. We always report the invoice total value on the customs valuation declaration. Please do not ask us to mark packages as GIFTS or under report the value of the order. Note: It's illegal to falsify customs declarations or mark an item as a "gift" in order to avoid customs fees. Please do not ask us to falsify the customs declaration.
COMMUNICATION
You will receive an email from Stamps.com or Paypal to notify you that a shipping label has been purchased and printed. All packages are shipped on the same day the shipping label has been purchased. All domestic packages include Delivery Confirmation, and the tracking number for that will be included in the email you receive.
SHIPPING CHARGES
Please be sure you select the correct Shipping Service at the end of your order form. If the wrong service is selected, you will be billed/credited the difference. This process may delay shipping of your order.
INTERNATIONAL ORDERS
We ship by International 1st Class and Priority Mail. Eastern European Countries are shipped insured. Eastern European Countries, as classified by the United Nations: Belarus, Bulgaria, Czech Republic, Hungary, Moldova, Poland, Romania, Russia, Slovakia, Ukraine. Please make sure you select the correct shipping method or your order. Failing to do so could result in order cancellation and $.30 refund fee. We reserve the option to decline an order and refund payment if it is to a country that is high risk for order losses.
Please note that our shipping charges DO NOT include customs, duties and taxes that may be charged by your country. You are responsible for knowing what additional charges you may have to pay and making the payment as required. We are not responsible for unclaimed and abandoned packages and will not provide refunds.
If you do not find your country listed on our website Customer Registration form drop down menu of countries, please contact us at FVXmineralmakeup@gmail.com for instructions on completing your order. What our customers have been doing to get around this problem in ESTONIA, for example, is to enter the city & country of ESTONIA on the City line, then use a neighboring country from the list, such as Russian Federation in this example. We ship from the Paypal address, so this is to complete the customer information for ordering purposes only.
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